Your customers deserve to speak to a team of people ready to look after their query, clearly and efficiently.
Our UK Based claims handlers are trained to support customers, through effective soft service options that will get the customers product working again, to handling the customers claim from start to finish.
Our Online claims tracking, track All customers who make a claim. Customers will receive a unique online tracking reference where they can check the progress of their repair or replacement.
All repair jobs are assigned and managed centrally via our Network Operations Centre in Sheffield who ensure the portal is kept up-to-date so customers have direct access to ‘real time’ claim information.